terms and conditions     

 terms and conditions 

Definitions 
 
a. ‘Our services’ means the provision of services for which you have engaged with us. 
 
b. ‘you’ and ‘your’ and ‘yours’ refers to the client who has signed this agreement. 
 
c. ‘I/we’ and ’me/us’ and ‘ours’ refers to Clutterama.com 
 
Confidentiality & Privacy 
 
I/We provide a professional and confidential service. All information will be kept confidential and no information will be shared with any third party, unless a disclosure is required by law. Please see our separate Privacy Policy for further details. 
 
* Do you give consent for photographs to be taken of work undertaken by Clutterama. Photos taken will not be identifiable as your personal space. 
 
By circling “yes’ you are consenting for us to share the photos on my/our social media platforms and website. You can withdraw your consent at any time by emailing 
 
‘Before’ photos YES/NO. ‘After’ photos’ YES/NO 
 
Covid-19 
 
I/we will adhere to the latest Government guidelines relating to Covid-19. I/we will be fully vaccinated and use Personal Protective Clothing (PPE) to maintain safety and confidence within your home as is recommended. I/we cannot work within a home where individuals are isolating or have been advised to shield/isolate. If this is the case please let us know as soon as possible so we can reschedule your session, this is also if you are experiencing symptoms of Covid 19 inc temperature, cough etc. If I/we (or member of my home) has symptoms, then we will inform you as soon as possible and either reschedule or provide a full refund for your session booked. 
 
Disclaimer 
 
I/We provide support and advice in the decluttering and organising processes. It is and will always be your choice to get rid of items/possessions and I/we accept no responsibility for the decisions you make and actions taken based on our advice and support, given either at the time of the initial consultation, during or anytime thereafter the decluttering, organising process. 
 
I/We do not hold expertise in recognising or giving value to items and would advise you to seek professional help with any such items that you feel hold value. 
 
I/we will handle your items with care and will be empathetic to emotional links with these items. You acknowledge that I/we will not be held liable for accidental damage or loss, howsoever caused. 
 
I/we hold liability insurance with an indemnity of £1.000,000. 
 
I/we will not be liable if for reasons beyond my/our control I/we cannot complete the services offered. 
 
Limits of work 
 
You must inform me/us of any hazards within your home e.g. pests, trip hazards etc. If on entering the property the access is restricted or unsafe, I/we reserve the right to charge for time lost and expenses incurred. 
 
I/we do not provide a cleaning or furniture removal service and will be able to recommend such services as needed but the decision to use these are completely your choice and cannot take responsibility for any such actions of any third-party involvement. 
 
I/we are able to drop off items to a charity shop or collection point, this will be done at your own discretion and charged at mileage used. Once these items are removed I/we hold no responsibility for the decision made. 
 
Breaks 
 
Organising and decluttering your space can be tiring both physically and emotionally. I/we advise taking short breaks throughout the process to enable you to take time to see what you are achieving and maintain motivation and energy. The declutter process will be taken at your own pace and will follow your lead although guiding and advising you with our expertise and support. A 30-minute break is required for any sessions lasting over 5 consecutive hours. 
 
Fees 
 
My/our charges for our services are: 
 
• Free initial 30-minute consultation in your home. 
 
• My/our standard rate is £30 an hour, or a day’s cost =6hrs (09.30-15.30) inc 30-minute break £145. 
 
• A deposit of 50% of the session cost is required to book your session date and the remainder of the cost is payable immediately at the end of the session. 
 
• Any additional costs such as storage solutions will be charged at cost. 
 
• Payment will be required immediately at the end of each session via cheque, cash or BACS. An invoice will be given each session. 
 
• You will be charged for booked hours worked. If you wish to extend the session from the agreed time this will be charged at £30 per hour. 
 
• Please make payment to my/our bank account: 
 
* Account Name: Clutterama.com 
 
* Sort Code : 20 49 17 
 
* Account No : 70143839 
 
Cancellation 
 
Both Clutterama and yourself have the right to cancel a session due to unforeseeable circumstances. If you cancel less than 48hrs prior to our booked session your 50% deposit will not be refunded. If I/we cancel the session, then a full refund will be given. 
 
Complaints 
 
I/we aim to provide a service to you of high standards and quality. Clutterama is a member of the Association of Professional Declutterers and Organisers (APDO) thus following their code of ethics and conduct. If you are not happy with the service, you have received please let us know immediately so I/we can resolve any issues quickly and professionally. I/we will always aim to give you our very best. 
 
General 
 
If any provisions of this agreement are unenforceable, such provisions shall be severed from this agreement and the remainder of the provisions shall remain in full force and effect. This agreement shall be construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement. 

  Clutterama Helping You Create a Calmer Space 

  Clutterama Helping You Create a Calmer Space 

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